TOP CUSTOMER SERVICE CONSULTING

Do you want to win customers for life?

Anika Tannebaum
#1 Expert in Digital Customer Service & Leadership
Keynote Speaker | Service Excellence Consultant | Moderator

World-class customer service for your business. Digital and systematic.

I combine digital customer service, a service-oriented culture, and modern leadership—from strategic consulting to facilitating leadership workshops and strategy sessions.

Do you want to grow, need customer-centric processes, and want to lighten the load on your teams? Then you’ve come to the right place!

We optimize, digitize, and scale your customer service to fit your needs perfectly! With over 20 years of experience, we’ll put your customer satisfaction on a growth trajectory 🚀

#1 CUSTOMER SERVICE EXPERT &
Thought leadership

Let’s create moments of WOW!

With over 20 years of international leadership experience, Anika Tannebaum helps companies transform their customer service into a true point of differentiation.

As a sought-after customer service consultant, leadership coach, and speaker across Europe, she shows teams how to build customer loyalty, foster enthusiasm in service, and make their (online) support efficient and human.

To achieve this, she combines leadership programs, facilitated leadership workshops, and service consulting into a single approach: leadership as the foundation for service excellence.

Are you ready to transform your service so that customers become fans—and your team delivers with passion?

25 Years of Leadership

Top Keynote Speaker

Managed 1,800 employees

12 awards

MY SERVICES

Service that delights and leaves
a lasting impression

Less effort. More revenue. More loyal customers. 
With smart processes, digital solutions, and a team that truly helps customers

Do you want to delight your customers and digitize your customer service? Together, we’ll set a course for growth!

Do you need strong leaders who lead by example in customer service and motivate teams? Through our leadership consulting, we help turn customer-centricity into a way of thinking.

Want to inspire your teams, create “aha” moments, and drive change? Let’s do it—with engaging keynotes and workshops!

WATCH AND LEARN

Get inspired! By the latest CS Insights!

In insightful interviews, Anika Tannebaum addresses current issues in customer service and the modern management of service teams. Click here for the latest interviews:

REFERENCES

““Anika impressed the approximately 900 executives at our Magenta Learning Day with her refreshing and dynamic presentation on the topic ‘Winning Service Culture – Winning Customers for Life.’ Her in-depth insights into customer service and leadership were both inspiring and forward-thinking.”

“Anika is a passionate powerhouse of knowledge. My teams and team members have reached new levels of success across the company since engaging with Anika. If you want results, this is the coach for you!”

“Anika has been with us since the first Service Summit, providing her excellent moderation—and we can’t imagine anyone better for the job!”