Anika Tannebaum is the leading expert on
excellent customer service, modern leadership, and customer centricity.
Are you ready for first-class service?
What drives me: delivering excellent, scalable service—through genuine customer-centricity with integrity.
I had the opportunity to establish the “wow factor” at Booking.com and help shape award-winning services at eBay.
With over 20 years of leadership experience in large corporations, mid-sized companies, and startups, I know that service and leadership are evolving—and require new approaches. Ready?
More than 20 years ago, Anika Tannebaum began her management career in the 5-star luxury hotel industry in London. Since then, she has been passionate about excellent service, meeting customer needs, and genuine customer-centricity.
Today, she helps companies, startups, and small and medium-sized businesses build scalable customer service operations.
With over 20 years of experience in the industry, Anika Tannebaum is now THE go-to expert in customer service. At corporate events, she impresses as a first-rate host and is booked by leading companies as a top keynote speaker.
With the Customer Service Online Masterclass, Anika launched the first online course for customer service managers. To date, she has reached over 140 participants and is helping to instill a winning service mindset within companies.
2020 marked the launch of her own business. As an award-winning TOP 100 expert, Anika has helped companies such as Bitpanda, Woll, and Storebox digitize and scale their customer service operations.
At the age of 22, Anika began her management career in the luxury hotel industry in London. This was followed by senior positions at Booking.com, eBay, Bentley, and Audi, where she led and expanded the customer service teams.
For me, the focus is on people—with all their motivations and goals. I empower your employees and teams and support them
with tailored, scalable digital processes.
Then schedule your free consultation with me today.
