„I had the pleasure to get to know Anika when Booking.com opened its first contact centre in Berlin. Recruited well before the opening, Anika subsequently coordinated the building works and office opening. Once open she quickly built the cadre and the customer-centric culture in the centre, growing to be well over 200+ people large. Anika´s enthusiasm and “can do” attitude are infectious, she will not be deterred by set-backs and is a hugely impressive people-leader. More than that though, she is genuinely customer-centric. What an asset!“